Terms & conditions

Last updated: 7 September 2026.

1. Using this website

This website is operated by UK Lifestyle. By using the site you accept these terms.

You may view, download and print pages for your own business use. You may not use the site unlawfully, attempt to gain unauthorised access to it, introduce malicious code, extract data from it by automated means, or use it to send unsolicited marketing to us.

We try to keep the site available and accurate but we do not guarantee either. We may change, suspend or withdraw any part of it without notice.

2. Intellectual property

The content, design, text and graphics on this site belong to us or are licensed to us. You may quote short extracts with a credit and a link. You may not republish substantial parts of the site, or use our name or logo in a way that suggests an association or endorsement that does not exist.

3. No advice

Nothing on this site is legal, regulatory or financial advice, and it must not be relied on as such. Our descriptions of the UK GDPR, PECR, Ofcom rules and FCA requirements are a plain-English summary of how we operate, not a statement of your obligations. You are responsible for your own compliance and should take your own advice.

We are not authorised by the Financial Conduct Authority. We do not advise on, arrange or recommend insurance or any other financial product.

4. Links to other sites

Where we link to another organisation — for example the ICO or the Telephone Preference Service — we do so for convenience. We are not responsible for the content of external sites and a link is not an endorsement.

5. Terms of supply

The sections below summarise the basis on which we supply data and leads. The binding terms for any particular engagement are those in the signed order form, campaign specification and data processing agreement between us; where those documents and this page differ, those documents prevail.

A quotation is an invitation to proceed, not an offer, and is valid for 30 days. A contract is formed when we accept your signed order form in writing.

6. Data licensing

• Data is licensed, not sold. Title in the data remains with us.
• A single-use licence permits one campaign, on the channels named in the order form, within 90 days of delivery. A multi-use licence permits repeated use for 12 months from delivery.
• You may not resell, sub-licence, broker, publish or transfer the data, or use it to build or enrich a file you supply to anyone else.
• You must not contact any record after we notify you that it has been suppressed, and you must action suppression notices within 24 hours of receiving them.
• Records that respond to you and become your customers fall outside the licence from that point, and your own relationship with them is yours to manage.
• We plant seed records to detect misuse. Contact of a seed record outside the licensed channels or period is evidence of breach, and we may terminate immediately and charge for a full multi-use licence.

7. Quality, queries and replacement

• Leads are supplied against criteria agreed in writing before the campaign starts.
• Query a lead within 48 hours of delivery, quoting the record reference, and we will retrieve the call recording. We replace a lead that is outside criteria, that has contact details which are wrong or unobtainable after three attempts at different times of day, or where the person denies taking part and the recording does not contradict them.
• We do not replace or credit leads on the ground that they did not convert.
• For data selections, report inaccuracies within 30 days. Where an agreed accuracy threshold is missed, we replace or credit the shortfall.
• Exclusivity, where purchased, means the lead is supplied to you and to nobody else, at any time and in any form.

8. Prices and payment

Prices are quoted exclusive of VAT and are per lead, per appointment, per transfer, per thousand records or per day as stated in the order form. Invoices are raised weekly or monthly against the delivery report and are payable within 14 days of the invoice date unless the order form says otherwise.

We may charge interest on overdue amounts at 4% above the Bank of England base rate, and may suspend delivery while an invoice remains unpaid. New clients may be asked to pay the first campaign in advance.

9. Data protection between us

Where we process personal data on your instructions we do so as your processor under a written data processing agreement containing the terms required by Article 28 of the UK GDPR. Where we supply data collected under our own consents, we act as controller up to the point of supply and you become controller of your own use of it thereafter.

Each of us will comply with the UK GDPR, the Data Protection Act 2018 and PECR in respect of our own activities. You are responsible for the lawfulness of the campaigns you run using data we supply, including the content of your scripts and creative, and for honouring opt-outs you receive directly.

10. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss; and our total liability arising out of any engagement is limited to the charges paid by you under that engagement in the 12 months before the claim arose.

Neither party is liable for failure to perform caused by events outside its reasonable control, including failure of telecommunications networks and changes in law or regulatory guidance that make performance unlawful.

11. Term and termination

Campaigns run until either party gives 14 days' written notice, unless a fixed term is stated in the order form. Either party may terminate immediately on material breach that is not remedied within 14 days of written notice, or on the other's insolvency. On termination you must pay for everything delivered up to that date, stop using data outside any surviving licence, and return or destroy it when the licence ends.

12. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Nothing in these terms affects the statutory rights of a consumer. They are written for business clients; we do not supply data or leads to consumers.

Contact

Questions about these terms: enquiries@uk-lifestyle.co.uk.